Tucson, AZ (USA)
Use the Contact Us page or contact us through our Facebook or Instagram page for a quicker response.
Our order turn around time will be listed/maintained on the homepage under the header slideshow. Currently we are running a 6 week turn around.
Aside from any products listed on the Ready To Ship page, each product is made to order. We don’t hold an inventory due to customer special requests and often our job queue keeps us very busy as it is.
We accept a number of options from Visa, Mastercard, PayPal, and Venmo.
We do not offer payment plans directly through us but do offer Paypal’s Pay Later as an option at checkout. Please see their policy information as to what that entails.
We do offer limited wholesale options. Please contact us to discuss what those options are.
Yes! We make custom commissioned props for personal use, use in film, unique awards, promotional items, etc. Contact us to discuss your project!
We offer a limited return/refund policy. You have a 24 hour window to request a full refund after you’ve placed an order. Once that window has closed, you can request a refund less a 25% restocking fee due to materials used for your order. Returns are only offered on those products from our Ready To Ship section.
We warranty against damage caused by the shipping company. However, you must keep the original packaging and be willing to provide us with the necessary pictures required by the shipping company so we can file a claim. Once the shipping company accepts the clain, you can opt to have a replacement be made or receive a refund.
Yes! While we cannot guarantee that every convention will let you in with one, our props are constructed so that they do adhere to most convention standards. You will need to check with the convention you plan to attend for their specific allowances.